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Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
Shipping usually takes 5 to 7 business days within Europe. You’ll receive a tracking link as soon as your order ships.
You’ll get an email with a tracking number. You can also check anytime through our tracking page.
We collaborate with trusted skincare laboratories in Japan and Europe to bring you high-performance formulas, carefully tested by our dermatology team.
We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, Klarna, Apple Pay, Google Pay, and Shop Pay. All payments are 100% secure.
Yes, if you’re not satisfied, you have 30 days to return your product for a full refund. Just email us at info@shopsolaz.com and we’ll take care of the rest.
Send us an email with a photo, and we’ll either replace the product or issue a refund right away.
Yes — all Klar+ products are dermatologist-tested and designed for sensitive, acne-prone skin. We always recommend a patch test before first use.
Apply a thin layer directly to spots at night after cleansing. Avoid eye area and broken skin. Use consistently for best results.
Klarna gives you the flexibility to shop now and pay later. You can split your purchase into 3 equal, interest-free installments, automatically charged to your card every 30 days. There are no hidden fees or extra costs when payments are made on time.
At checkout, simply choose Klarna as your payment method. Your order will be shipped right away, and you’ll see a clear payment schedule from Klarna. You can also track and manage your payments in the Klarna app.
Yes — every order is backed by our 30-day money-back guarantee. If you’re not satisfied, simply contact us within 30 days for a full refund.
You can reach us at info@shopsolaz.com — we usually respond within 24 hours.