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You deserve to feel confident, cared for, and heard. Whether you have a question or want to share your experience, our team is here for you—always just a message away.

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FAQ – Frequently Asked Questions

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When will I receive my order?

Shipping usually takes 5 to 10 business days. You’ll receive a tracking link as soon as your order ships.

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How can I track my order?

You’ll get an email with a tracking number. You can use our tracking page at any time.

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Where do your products come from?

We collaborate with trusted skincare laboratories to bring you high-performance formulas, carefully selected and tested by the our team.

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What payment methods do you accept?

We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Shop Pay. All payments are 100% secure.

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Can I return a product?

Yes, if you're not satisfied, you have 30 days to return your product for a full refund. Email us at info@shopsolaz.com and we’ll take care of the rest.

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What if my product arrives damaged?

Send us an email with a photo, and we’ll either replace the product or issue a refund.

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How can I contact you?

You can reach us at info@shopsolaz.com — we usually respond within 24 hours.