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FAQ – Frequently Asked Questions
When will I receive my order?
When will I receive my order?
Shipping usually takes 5 to 10 business days. You’ll receive a tracking link as soon as your order ships.
How can I track my order?
How can I track my order?
You’ll get an email with a tracking number. You can use our tracking page at any time.
Where do your products come from?
Where do your products come from?
We collaborate with trusted skincare laboratories to bring you high-performance formulas, carefully selected and tested by the our team.
What payment methods do you accept?
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Shop Pay. All payments are 100% secure.
Can I return a product?
Can I return a product?
Yes, if you're not satisfied, you have 30 days to return your product for a full refund. Email us at info@shopsolaz.com and we’ll take care of the rest.
What if my product arrives damaged?
What if my product arrives damaged?
Send us an email with a photo, and we’ll either replace the product or issue a refund.
How can I contact you?
How can I contact you?
You can reach us at info@shopsolaz.com — we usually respond within 24 hours.